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    FAQ

     

    Coronavirus

    Yes, we're open and taking/shipping orders seven days a week.

    First, rest assured that everyone here @ ESD, including me,as I write this, is wearing a mask.

    World Health Organization (WHO) Guidance: "The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low."

    However, to be safe, feel free to wipe down the package and its contents and or let it sit unopened for some days.

    For further guidance and details on Covid-19 Related questions, follow this link

    Yep, we sure are. However, processing will take some time as we are allowing all returns to sit unopened for a day or two to ensure we maintain a safe work environment!

    Shipping

    No, currently we only ship within the United States.

    Not much, $4.20 flat-rate for anywhere in the U.S., and if your order is over $24.99, then shipping is free.

    You'll also have the option for upgraded, faster shipping at checkout. The shipping carrier is determined according to the package size and the value of the products being shipped. It may be shipped via USPS or UPS.

    You'll receive a confirmation when the order ships along with a tracking number.

    Depending on which option you chose upon checkout, transit times may vary.

    Nope, all orders ship in a plain box with the return address on the label.

    Since many of the products we offer are meant for adults and are to be used for tobacco and legal herbs only, states have different laws for the legal age, and we must comply with them to deliver your order.

    We reserve the right to require a signature on any order at our discretion due to security concerns.

    We're most likely working on your order as you read this,seriously. We always try to get orders placed before 12:00 PM EST out on the same day. However, if the order was placed after 12:00 PM EST, it will most likely be shipped the next day.

    Since we are closed on weekends, all orders placed over the weekend and received late Friday afternoon will not be shipped out until the following business day; excluding holidays.

    Also, if you already placed an order, you can use your email address and order number to check the order status HERE

    You're able to check the status of your order by clicking right "HERE." All you need is the order number, and the email address used to place the order. The order number was emailed once the order was placed. If you're unable to find it, please double-check your spam folder, and we suggest adding the email address support@esdofficial.com to your address book, so you're able to receive our emails.

    Begin by double-checking and using your order number and email address to check "HERE". If your order has shipped, a tracking number will be available there.

    If the order has not been shipped yet, it's going to show as pending, and it will be shipped out very soon.

    Please be patient as the tracking information we send you can take up to 24 hours to be processed by the carrier.

    Please give it some time if you JUST received your tracking number and check back again in the morning.

    Seldomly, at busy times, tracking can sometimes be delayed and also less accurate, but rest assured as the package is surely making its way over to you.

    If your package appears to be stuck in transit or pending acceptance, please sign up for updates on your package by tracking via the USPS site and selecting "Text & Email Updates".

    You're kidding, right? Make sure to email us immediately after you realized that you gave us the wrong shipping address so we can change it before your order ships. Please email support@esdofficial.com.

    If the order has not left the warehouse then we may be able to change the address. However, if we're unable to, then it will be up to you to recover the package. We will not issue any form of reimbursement for incorrect address provided.

    When the carrier returns an undeliverable package to us, we will attempt to contact you to ship out your order again. You will be responsible for paying a shipping fee in order to mail out your order again.

    In the case you do not want the order again, a refund will be issued, deducting the original shipping cost.

    Well…. I guess prepping the packages to survive a NUKE was not enough. But carriers sometimes manage to prove us wrong…

    Anyhow, please make sure to take a picture of the damaged item(s) and contact us at support@esdofficial.com within 48 hours ofthe delivery date.

    Make sure to include the following details within the email: the pictures mentioned above, your name, order number, and the email that was used to place the order.

    Returns and Satisfaction Guarantee

    ESD guarantees that you'll LOVEEEEE (yes with 5 E's) every product that WE make. If there's a product that you do not LOVEEEEE, please let us know so we can either replace it or refund you. We stand by the products we make with a 100% satisfaction guarantee. (ESD Products only)

    However, many of the products sold on our website are not made by us. Thus, we are not able to offer some next level-awesome guarantees for those. We will only accept returns on products that have been unopened and unused.

    Placed the wrong item with your order? Please reach out to us immediately at support@esdofficial.com, and we'll take care of it!

    Did your order arrive, and something was broken? Please email us at support@esdofficial.com, and send us a photo of the broken product; let us know what it was, and we'll replace it as soon as the request is processed.

    We only accept returns on UNUSED products. Furthermore, returns must be initiated within 10 days from receipt.

    It is up to our discretion if orders past the 10 days will be accepted.

    If you buy an ESD Branded product and you're not completely satisfied, we'll take it back, and we'll pay the return shipping.

    On all other products that are not made by us, you are able to initiate a return on any UNUSED, UNOPENED item(s) within 10 days of delivery for a refund to your original payment method.

    You can choose to send the items back using your preferred carrier. Please notify us of any incoming shipments to support@esdofficial.com.

    If you prefer to use a prepaid shipping label, the cost of the label will be deducted from your overall refund.

    If you return an item that has been used, we will not issue a refund, and we will not be able to return the item to you.

    Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

    IMPORTANT NOTES – COMMENTS

    Due to Covid-19 Implications, we are not accepting returns on used or open masks.

    General Questions

    Unfortunately, we do not send free samples of the products we offer.

    Possibly, feel free to contact us with more details and we will get back to you.

    We're in Miami, Florida.  LEEETSSS GOOO HEAAAAT! ..We're still very salty about losing the NBA finals to the Lakers.

    If you're SERIOUS and you have an ESTABLISHED YouTube Channel/Instagram Account, please email us your name, a link to your social media, and the products you'd like to review.

    We're happy to hear you out! Reach out via our Contact Us Page!

    We are working on offering affiliate programs! If you are interested, please shoot us a message, and we will happily let you know when the program goes live!

    We're working on offering wholesale directly through the website; if you're interested, please email us, and we will let you know as soon as our wholesale program goes live.

    Coupon Policy

    Coupon codes must be redeemed at the time of purchase.

    Yes we do!

    If you find a current, lower price on an identical, in-stock item from a competitor we will price match. You must submit proof of the product, website, and current price.

    What's not included for price match?

    Volume or wholesale pricing, Closeouts, Gift with purchase

    No, discount codes cannot be combined. Only one discount code per order.